Refund policy

NO RETURNS POLICY - Perishable Goods (Cheese!)

We take all reasonable care to ensure your cheese is in a good condition when packed and ready for transit. If you believe your cheese has been damaged in transit, please contact us on esales@southernskycheese.com.au. 

If possible send us a picture of the damaged goods.

While we don't accept returns, where necessary we will look at offering a replacement delivery.

Non-perishable Goods Return Policy

For non-perishable goods (cheese), we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, packaging unopened, in its original packaging. You’ll also need the proof of purchase. 

To start a return, you can contact us at esales@southernskycheese.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at esales@southernskycheese.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants),  Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve investigated the issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.